Privacy Policy

Percayso Inform – Who are we?

We are Percayso Inform Limited (Percayso). Where the Privacy Policy states “we” “our” or “us” in this document, this means Percayso Inform Limited on behalf of the Percayso Group of companies. Wherever the name “Percayso” is used within these pages, it refers to one or more of the trading companies of Peracyso Limited that operate in the United Kingdom. We might also mean anyone that might take over our business or we transfer our business to in the future.

References to “you” and “your” means each natural or legal person who uses our website or the associated services.

In providing you access to the Percayso Inform website, you agree to observe all terms and conditions documented in this Privacy Policy, as well as any other specific terms and conditions for content or functionality that may be provided on the website.

Company Details – A bit more about us.

Percayso Inform Limited is a limited company registered in England and Wales under company number 11377058. Our registered office is at 25 Hine House, Regent Street, Nottingham, Nottinghamshire, England, NG1 5BS.

Data protection

Our data controller registration number is ZA462608 and you can check our registration on the Data Protection Public Register by visiting https://www.ico.org.uk/esdwebpages/search.

We have appointed a data protection officer (DPO), who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below:

privacy@percayso-inform.com

Using our Website: percayso-inform.com

You agree to use percayso-inform.com only for lawful purposes. It must not be used in such a way that it infringes the rights of, or restricts or inhibits the use and enjoyment of this site by anyone else.

We are changing and adapting are approach continuously as a result we update percayso-inform.com frequently. We can change or remove content at any time without notice. A week is a long time in the Percayso Inform world.

Need to contact us?

If you have any questions about or feedback on our Privacy Policy or wish to make a complaint about our service, get in touch with us by emailing privacy@percayso-inform.com

If you have made a complaint about us and we have provided a final response which in your opinion is not good enough or you have not received a response within eight weeks of making your complaint, you can ask the Financial Ombudsman Service to investigate. The contact details for the Financial Ombudsman Service are below:

How we use Your data

Here at Percayso Inform we take your privacy seriously and will only use your personal information to respond to any questions you may have and to provide the information on our services you have requested. Your personal information will never be shared with third parties for marketing purposes and will not be used by us for marketing purposes without your explicit consent.

“Let’s Talk” Form

When you contact us using our “Let’s Talk” form, you will be voluntarily providing us with the following information:

  1. Name
  2. Email address
  3. Company
  4. Telephone Number

The form contains validation checks to ensure the information you enter is structured correctly, such as a valid email address or telephone number. Once your details have successfully passed this validation the information supplied through the “Let’s Talk” form will be written to the Percayso Inform Contact Resource Management (CRM) system and stored on Amazon Web Service (AWS) cloud based servers. These servers are based in the EU and we will not transfer your personal data outside of this jurisdiction. If this changes in the future, we will update our T’s & C’s and Privacy Policy accordingly and safeguards we have put in place (as required by applicable data protection laws to ensure a similar degree of protection to your data)

We will use the information you give us through the Let’s Talk form to:

  • administer your account and relationship with us and to communicate with you by website notifications, telephone, mail, email, text (SMS) message or other electronic means
  • where you have provided your consent for us to market to you, provide you with information about other services we feel may interest you
  • notify you about changes to our services
  • ensure that content from our website is presented in the most effective manner for you and your device
  • undertake analysis and profiling of your information in order to enhance our services

Information we collect about you based on your use of our website. We will use this information:

  • to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
  • to improve the service we offer you such as understanding the effectiveness of our services
  • as part of our efforts to keep our website safe and secure and to prevent fraud
  • to make recommendations about other services that may be of interest

Aggregated Data

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

Our legal basis for collecting your data is Consent

By completing the “Let’s Talk” form you are consenting to follow up communication from a Percayso representative. This communication, via email or telephone, will be to answer your specific query entered on the form, or of an introductory nature, providing you with further detail on the Percayso Inform services.

While we have implemented encryption to ensure secure transmission of your personal information, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed.

Who Do We Share you Data With?

We don’t, it’s that simple. If that changes in the future, we will notify you accordingly. This Privacy Policy will be updated to reflect any change and the names of the relevant third party with whom we are sharing your data. As the legal basis on which we process your data is consent, you will have the right to refuse permission to share your data with third parties. In the event of any future sharing of your personal data with either an internal or external third party, we will require that third party to respect the security of your personal data and to treat it in accordance with the law. We would not allow any selected third party service provider(s) to use your personal data for its own purpose and would only permit that third party to process your personal data for specified purposes and in accordance with our instructions and that third parties’ own legal and regulatory obligations.

Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Web server logs and security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to Percayso Inform employees who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Your Rights

In accordance with UK and European law under the General Data Protection Regulation (GDPR), you have numerous rights in regards to the personal data we hold about you, including:

  • Right to confirmation – you have the right to know if we hold personal data about you
  • Right to Access – you have the right to view and to obtain a copy of any personal data we hold
  • Right to Rectification – you have the right to the correction of any inaccuracies within the personal data
  • The right to object to the processing of personal data under certain circumstances;
  • The right to request restriction of the processing of personal data under certain circumstances;
  • The right to request a transfer of personal data;
  • The right to withdraw consent
  • Right to Erasure – you have the right to have your personal data removed from our systems

Should you wish to exercise any of these rights, please contact Percayso Inform using the contact page on this website. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You can find out more about your rights under the GDPR here.

https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

In addition if you would like us to stop sending direct marketing to you, we offer simple ways to do this. Whenever you receive direct marketing you will be given an option to unsubscribe. We may continue to use anonymised data (which does not identify individual users) which is aggregated with anonymised data of other users. We use this aggregated anonymised data for data analysis, profiling and research purposes, for example to gain insights about our users. We may also keep your email address to ensure that you no longer receive any communications from us.

Changes to our Privacy Policy

Any changes we make to this privacy policy in the future will be posted on this page and where appropriate via email or website notification.