Disputes (amending or deleting a search):
Only the credit reference agency (CRA) can amend or delete a search on your credit file.
If you wish to dispute a search, please raise this directly with the CRA. They will review your case and liaise with us where necessary. Please note that, because data from some searches are shared across multiple insurers, the CRA will work with us to confirm whether the search was generated correctly. The CRA will update you on the outcome in line with their standard process.
Queries (general information):
If you have a question about a search or want to know which insurers or brokers accessed your data, or your dispute has been rejected and you believe your details have been fraudulently used, please contact the CRA using the details below. They will provide the relevant information or escalate your query where appropriate.
Contact details for CRAs
If you would like to query or dispute the search on your credit file, have any questions or wish to find out which insurers/brokers are behind your Percayso Inform search footprint, in the first instance please use the contact details listed below;
TransUnion
For queries or determining which insurers/brokers are behind your Percayso Inform search;
Email: consumer@transunion.co.uk
Website: www.transunion.co.uk
Consumer Services Team: TransUnion PO BOX 647, Unit 4, HULL, HU9 9QZ
Consumer Helpline: 0330 024 7574
To raise a dispute please visit: Get Your Statutory Credit Report
For other information and ways to contact TransUnion please visit their website at: https://www.transunion.co.uk/consumer/consumer-enquiries
Experian
Consumer Help Service: Experian, PO BOX 9000, Nottingham, NG80 7WP
Website: www.experian.co.uk
Helpline: 0344 481 0800 or 0800 013 8888
Equifax
Post: Equifax Limited, Customer Service Centre PO Box 10036, Leicester, LE3 4FS
Website: www.equifax.co.uk
Email: UKDPO@equifax.com
Phone: 0333 321 4043 or 0800 014 2955
